The Security:DW is a Data Warehousing solution designed for security industry. It will take the information need specific to this industry into consideration. The integration aims at consolidating business data of various formats such as tables, scanned pdf, project diagrams, to name a few, into central store and have them at fingertips of operation and management.

The solution is planned to released by the end of 2008.

Overview

Security:CRM is an extensible Customer Relationship Management (CRM) system that enables your organization to successfully become customer-focused.

It is a web-based tool for Customer Relationship Management (CRM) and Sales Force Automation (SFA) as well. It also provides an entry level Business Intelligence (BI) module.

Use it to integrate and manage your sales, service, and marketing data in a single information store. XRMS has the enterprise capabilities to become a single system of record for storing activities, files, and other interaction data with your customers.


Benefits

* Centralized prospects and opportunities database for more effective marketing campaigns.
* Completed record of selling activities for problem resolution.
* Effective Sales Force Automation framework for front-line sales people.
* Management kept alert of critical and marginal cases and take actions in swift manner.
* Comprehensive reporting for management decision making.


Feature highlights:

* Minimum hardware requirements
* Role-based security
* Shared calendar
* Extensive search engine
* Document management
* Relationship tracking
* Business intelligence
* Manage information about client Companies
* Keep information about Contacts within a Company
* Track relationships between Contacts and/or Companies
* Initiate and manage marketing Campaigns
* Initiate and manage Cases, Opportunities and Activities related to Companies and Contacts
* Upload and attach files to Companies, Contacts, Activities, Campaigns or Cases
* Implement and use workflows and business processes for supporting customers
* Generate activity reports for tracking pipeline statistics
* Integrate with your phone, email, website, and other critical systems


Reporting:


A major edge of BCSS Security:CRM is the powerful reporting tool designed and created particularly for senior executives in the security industry for boosting sales performance and adjusting strategies in response to market conditions.


Some really cool reports are highlight as below:


* Distribution of grades of customer to understand the grades of opportunities in the pipeline.
* List of opportunities without decision-making contact.
* Top 10 reasons for winning/losing opportunities.
* Distribution of outstanding opportunities related to types of activities done.
* Top 10 customers providing referrals.
* Summary of potential margin with split into hardware and service.



Modules:


Customer Management Contains a very complete set of fields for tracking Companies, their Contacts, and a wide variety of information about them.

Sales Force Automation Provides extensive support for tracking Opportunities and Leads through the selling cycle. Allows configurable sales processes and supports different processes depending on the opportunity type.

Customer Support Uses Cases to track client support issues. Cases are completely configurable and can be associated with workflows and role assignments.

Campaign Management Campaigns are marketing-related activities, such as direct mailings or conferences, and are directed towards generating leads. It provides basic campaign management functionality for tracking leads generated through the sales process. This functionality is currently in active development.

Correspondence Management Users can send e-mails to company contacts, and may use either standard or custom templates. Templates can be easily created to contain pre-written text that may be altered prior to being sent.

Customer Interaction and Activity Tracking Provides tracking for any action taken by users that puts them in touch with a contact in a company (e.g., calls, letters, meetings, and e-mails). Activities are linked to Companies and Contacts and can also be related to Campaigns, Cases and Opportunities. Activities may have multiple Participants from different Companies.

Reporting and Analytics The browser interface provides flexible displays of data that allows for sorting and grouping of data, reordering or hiding columns, and exporting table data for analysis. Some standard reports are included, but custom reports can also be created. Reports may also be generated with third party business intelligence tools, such as Crystal Reports.

Document Management Files and folders may be attached to any entity. Files may be of any type, and PDFs and MS Office files are fully searchable.

Overview:

Have you ever happened to be writing an e-mail reply to a customer inquiry and by the time you have hit send button, another member of your team has already dealt with the problem? It happens all the time because generic email system is not intended to operate in a more teamwork mode. Security:Helpdesk allows system integrators, installers, distributors and so on to log and track customer calls more effectively. This makes the whole helpdesk process slicker. It make sure all essential information required for follow-up will be collected in the most professional manner and support calls are logged without being un-attended.


Efficient Model for Helpdesk Workflow

An efficient model of customer support makes the service effective.




Benefit:

* Detailed customer information including warranty, terms and conditions, supporting scope and system installed just at the fingertips of call center staff for immediately preliminary assessment.
* Reduced the workload on people resource by online ticket submission.
* Co-ordinate the actions among several department on a centralized platform.
* Increasing the transparency of outstanding cases and increase customer satisfaction.
* Knowledge Base for sharing and standardizing the dialogues between provider and customers, improve the professionalism in front of customers.
* Performance reports can be generated for management inspection.

Features:

* Customer online ticket submission.
* Customer database for easy tracking of customer details like contact info or service options.
* Enquiry on the progress of outstanding tickets.
* Warranty, system and project detail database.
* Document store for project files such as floor plan, security solution design plan, and maintenance contract signed.
* File attachments. A file of any type may be added to any message.
* Assignment of in-charge technician.
* Unique calendar view of people resource allocation.
* On-the-fly booking of technician and immediate confirmation to customers.
* Automatic email alert on long-delay cases.
* Grouping.
* Knowledge base of supported case for internal sharing.
* Dynamic FAQ Entries Share knowledge at a speed of light. The very moment a problem is solved, the solution may be published in a searchable knowledge database. Do not waste your time answering the same questions again and again. Do not force your customers to waste their time asking questions answered before.
* Management reporting for service performance including response time, waiting time, etc.
* Optional integrating to inventory database for spare parts and material management.
* Bulletin board style communications. Each trouble ticket may consist of unlimited number of messages. Simplified markup tags allow to control text appearance (bold, italic, underline, code) and to insert html links and images. Any message may be marked as hidden to facilitate internal communications and notes.
* Dashboard - home page for your customer service site. An ideal place for your announcements, quick links and personalized information. Highly customizable template with support for simple macro language allows serving dynamic content based on customer account information.

Most installers and integrators in security industry keep a large amount of both textual and non-textual documents of projects. Most of the time, all of these documents are not unable to keep in an organized structure. The situation is even worse when the business has been running for many years. It requires a lot of time for supporting or sales people to identify the documents in need, result is risking the delaying response to customer enquiries so as to reduce the customer satisfaction.

Secuirty:DMS will use versatile ETL tools plus powerful searching engine, enable to most cost-effective conversion of all business documents to searchable formats with minimum human interaction and budget.

Security:DMS is actively under developed and tentatively to be released in September 2008.